Version: 2 September 2026
This document is an official offer (public offer) of TIKENTO LLC (the "Company"), which owns the Tikento service (the "Service"), to conclude a service agreement on the terms below with any person using the Service as an event organizer (the "Organizer").
Full and unconditional acceptance (Art. 438 of the Russian Civil Code) is deemed to be registration in the Service, creation of an Event, or payment for the Services — any of these actions. Upon acceptance, an agreement is concluded between the Company and the Organizer (the "Agreement").
1. Definitions
- Service (Tikento) — the software and website tikento.com enabling creation of events, registration, ticket sales, payment collection, communications and analytics.
- Organizer — a legal entity, sole proprietor, self-employed person or other person using the Service to organize Events and sell Tickets.
- Buyer — an individual purchasing a Ticket or registering for an Event.
- Event — an Organizer's event hosted in the Service.
- Ticket — an electronic document confirming the right to attend an Event. The ticket contract is concluded between the Buyer and the Organizer; the Company is not a party to it.
- Services — the Service features provided under the selected Plan, plus arranging settlements with Buyers (Section 5).
- Plan (Tariff) — a service plan (Free / Pro / Business / Enterprise) with features, subscription fee and Commission published at tikento.com.
- Commission (Service Fee) — the Company's remuneration under the Plan (percentage and/or fixed amount per paid Ticket).
- Nominal account — a bank account under Art. 860.1 of the Russian Civil Code; the Company is the account holder and Organizers are the beneficiaries; funds on it belong to the Organizers.
- Balance — the record of settlements between the Organizer and the Company in the account, from which the Commission is debited where Model B is selected (clause 5.21).
2. Subject of the Agreement
2.1. The Company grants access to the Service and provides the Services; the Organizer pays for them under the Plan and this Agreement.
2.2. The Services comprise:
(a) providing the Organizer with access to the Service features under the selected Plan, including: creating and publishing the Event page; venue map builder and seat management; issuing and distributing electronic Tickets; access control and Ticket scanning at entry; participant registration and list management; communications with Buyers (email, messengers); sales and attendance analytics; report exports; technical support within the Plan;
(b) arranging the collection of funds from Buyers in favor of the Organizer and their transfer to the Organizer net of Commission under Section 5.
The current feature set per Plan is published at tikento.com/en/pricing and forms an integral part of the Agreement.
2.3. The Company grants a simple (non-exclusive) license to use the Service for the term of the Agreement, without the right to modify, distribute or create derivative works.
2.4. The Company is not the organizer of Events, is not the seller of the Event's goods/services and is not responsible for their conduct, content or quality. The Organizer is responsible for the Event and for performance toward Buyers.
3. Registration and account
3.1. To use the Service, the Organizer registers with accurate data and, where necessary, completes identification (including for the nominal account and AML/CFT requirements).
3.2. To fulfill the Company's obligations as the nominal account holder and the requirements of Federal Law No. 115-FZ of 07.08.2001 "On Counteracting the Legalization (Laundering) of Criminally Obtained Incomes and the Financing of Terrorism," the Company transmits to the bank maintaining the nominal account information about the Organizer as a beneficiary under the nominal account agreement — to the extent required by the bank, including information about the Organizer's representatives, beneficial owners, founders (participants) and ultimate beneficial owners, as well as documents confirming the legality of transactions.
3.3. By accepting this Offer, the Organizer gives express consent to the transfer of such information and undertakes to provide it upon the Company's request within 3 (three) business days. The scope of transmitted data is defined in the Data Processing Consents (/en/consent).
3.4. The Organizer is responsible for safeguarding credentials and for all actions in its account.
3.5. The Organizer warrants that it holds the rights and permissions (including IP rights and event permits) required to hold the Event and sell Tickets.
4. Fees and settlements with the Company
4.1. Fees consist of the subscription fee under the Plan and the Commission per paid Ticket. Current amounts are published at tikento.com and form part of the Agreement.
4.2. The subscription fee is paid in advance for the billing period. The Commission is withheld, or debited from the Balance in the account, under Section 5 — depending on the settlement model selected by the Organizer.
4.3. No Ticket Commission applies to free Events unless the Plan provides otherwise.
4.4. The Company may change Plans upon at least 15 days' notice by publication and/or in the account. Changes do not apply to ticket sales already started for a specific Event unless the law requires otherwise.
4.5. Fee documents (acts/UPD) are issued electronically; VAT, if applicable, is calculated per the Company's tax regime.
5. Collection of payments from Buyers (intermediary section)
5.1. Buyers' funds are collected under one of the following settlement models:
(a) Settlements via the Service (Model A) — Buyers' funds are received by the Company in favor of the Organizer on the Company's nominal account; the Company withholds the Commission and transfers the remainder to the Organizer;
(b) Organizer's own acquiring (Model B) — Buyers' funds are credited directly to the Organizer's account with its own payment provider, bypassing the Company's accounts, while the Company provides the Services and receives the Commission under clause 5.21.
5.2. The settlement model is selected by the Organizer in the account. Model A is available under all Plans. Model B is available under the Plans for which it is provided at tikento.com/en/pricing, and only to Organizers that are legal entities or sole proprietors.
The selected model is fixed when the Event is published and applies to all settlements for that Event. Changing the model for an Event whose ticket sales have started is not permitted.
5.3. Clauses 5.6–5.15 apply where Model A is selected. Clauses 5.16–5.23 apply where Model B is selected. Where Model B is selected, the agency instruction under clause 5.6 is not given, the nominal account is not used, and the Company does not receive Buyers' funds and does not participate in settlements between the Organizer and Buyers.
5.4. Acquirer, payment-provider and payment-system fees are passed on to the Organizer at actual cost, without any markup by the Company, under both settlement models.
5.5. Payment for Tickets outside the Service (in cash, by bank transfer to the Organizer, or by other means marked manually by the Organizer in the account) is not governed by this Section. The Company does not receive such funds, does not issue cash receipts for them and is not responsible for their collection or accounting; the Commission for such Tickets is charged as set out in the Plan.
Model A — settlements via the Service (clauses 5.6–5.15)
5.6. The Organizer instructs the Company to accept Buyers' funds for Tickets in the Organizer's name and interest, withhold the Commission and transfer the remainder to the Organizer. In this respect the Company acts as the Organizer's intermediary (agent) and does not become the owner of the funds.
5.7. Settlements under Model A are made using a nominal account opened by the Company at T-Bank (АО «ТБанк») under a nominal account agreement. By accepting this Offer, the Organizer consents to the Company receiving Buyers' funds on the said nominal account in favor of the Organizer and confirms that the Organizer is a beneficiary under the nominal account agreement in respect of funds received in payment for its Tickets.
5.8. The Company may apply other payment collection schemes within Model A (including payment splitting via a payment provider), notifying the Organizer in the account.
5.9. Funds due to the Organizer belong to the Organizer, are not the Company's property, and are not subject to recovery for the Company's obligations.
5.10. Payouts to the Organizer are made from the nominal account to the Organizer's bank account whose details are specified in the account, as follows:
(a) the Organizer's entitlement to receive funds arises after the Event end date, unless a different time is set by the Plan or a separate agreement;
(b) payment is made within 3 (three) business days from the date the entitlement arises, based on an instruction created by the Organizer in the account, or automatically per the schedule set in the account;
(c) the minimum single payout is RUB 3,000 (three thousand). Amounts below this threshold are accumulated and paid upon reaching it, or upon a separate request by the Organizer with the bank transfer fee charged to the Organizer;
(d) the Commission and confirmed costs (acquirer and payment-provider fees, bank transfer fee from the nominal account, refund and chargeback costs, cost of additional services) are withheld from the payout;
(e) the Company may suspend a payout or withhold part of it on the grounds set out in clause 6.2, or upon a demand from the bank, payment system or competent authority, notifying the Organizer in the account with the reason and amount.
5.11. Report. Information on collected funds, withheld Commission and payouts is available in the account and is deemed the intermediary's report; absent objection within 5 business days it is deemed accepted.
5.12. The Company's Commission is debited from the nominal account to the Company's settlement account held at T-Bank (АО «ТБанк») simultaneously with the payout to the Organizer for the respective Tickets, based on the Company's instruction as the nominal account holder. The basis for the debit is the intermediary's report prepared under clause 5.11. By accepting this Offer, the Organizer consents to such debit without a separate instruction on its part.
5.13. Refunds and chargebacks. The Organizer ensures availability of funds for possible refunds to Buyers. Refund amounts, chargebacks and related bank costs are withheld from the Organizer's funds or reimbursed by the Organizer on demand. Refund procedure — per the "Ticket Refund Procedure"; see clause 5.14 for the allocation of costs and remuneration on refunds.
5.14. Costs and remuneration upon a Ticket refund.
(a) The Buyer is refunded the Ticket price in the amount established by the "Ticket Refund Procedure" (in full in the event of cancellation, substitution or postponement). The costs and Commission below are not withheld from the amount refunded to the Buyer.
(b) Actual non-recoverable costs of accepting and refunding the payment (acquirer or payment-provider fee, refund and chargeback costs) are not returned to the Company by the payment systems and are borne by the Organizer regardless of the reason for or initiator of the refund, including cancellation, substitution or postponement of the Event; they are withheld from the Organizer's funds or reimbursed by the Organizer on the Company's demand.
(c) The Company's remuneration (Commission) is deemed earned upon the Buyer's payment for the Ticket and is not returned to the Organizer — neither on a voluntary refund at the Buyer's initiative nor on cancellation, substitution or postponement of the Event. The corresponding portion of the refund to the Buyer is covered from the Organizer's funds.
(d) Amounts paid by the Buyer in excess of the Ticket price (including any service fee charged to the Buyer), if charged, are refunded to the Buyer by the Company.
5.15. Fiscalization (cash receipts) under Model A.
(a) An Organizer that is a legal entity or a sole proprietor instructs the Company to generate and send the Buyer a cash receipt upon Ticket payment using the Company's cash register equipment, indicating the agent attribute and the Organizer's details as the service provider.
(b) The Organizer provides the Company with accurate information required for the receipt (name, tax ID, tax regime, VAT rate, settlement subject), keeps it up to date and notifies the Company of any change without delay. The Organizer reimburses the Company for losses, including administrative fines, arising from inaccurate or outdated information.
(c) The Organizer independently and at its own expense generates the cash receipt for full settlement with offset of the prepayment at the time the service is rendered (the Event takes place), as required by cash register legislation. The Company does not generate this receipt.
(d) An Organizer applying the special tax regime "Tax on Professional Income" confirms that it has no obligation to issue a cash receipt to the Buyer. Settlement data is transmitted to the tax authority by the Company using cash register equipment; where the Company does not use cash register equipment for a particular settlement, the Organizer transmits the data itself via the "My Tax" application no later than the 9th day of the month following the month of settlement.
(e) The Company may refuse to collect payments in favor of an Organizer that has not confirmed its legal status and has not provided the information under sub-clause (b) of this clause.
Model B — Organizer's own acquiring (clauses 5.16–5.23)
5.16. Where Model B is selected, Buyers' funds are collected by the Organizer itself under its own agreement with a payment provider supported by the Service. The Company does not receive Buyers' funds, does not participate in settlements between the Organizer and Buyers, and is not a party to the contract concluded between them.
The list of supported payment providers is published at tikento.com/en/pricing and forms an integral part of the Agreement.
5.17. The Organizer provides the Company with the identifiers, keys and access tokens for its account with the payment provider (the "Payment Credentials") and instructs the Company to initiate payments and refunds on the Organizer's behalf through that provider's interface. The Organizer may revoke the Payment Credentials at any time; upon revocation, collection of payments for the Organizer's Events is suspended, of which the Company notifies the Organizer in the account.
5.18. The Company stores the Payment Credentials in encrypted form, uses them solely for the purposes set out in clause 5.17, and does not disclose them to third parties. The Organizer undertakes to provide credentials with the minimum necessary scope of rights, where its payment provider offers such an option, and to keep them valid.
5.19. Fiscalization (cash receipts) under Model B. The obligation to use cash register equipment and to generate and send the Buyer a cash receipt rests entirely with the Organizer. The Company transmits settlement composition data to the Organizer's payment provider based on the data entered by the Organizer in the account and is not responsible for its accuracy, nor for the Organizer's compliance with cash register legislation.
5.20. Refunds to Buyers are made at the Organizer's expense and from the Organizer's accounts. The Company may initiate a refund on the Organizer's instruction or in the cases set out in clause 6.2, but is not responsible for its actual execution where this is impossible due to insufficient funds in the Organizer's account, revocation of the Payment Credentials, or acts of its payment provider.
Chargebacks and disputes with the payment provider are handled by the Organizer independently and at its own expense.
5.21. The Company's remuneration is paid by the Organizer by debiting the Balance in the account as Tickets are sold. The Organizer maintains a positive Balance; where it is insufficient, the Company may suspend the collection of payments for the Organizer's Events, notifying the Organizer in the account.
The Company's remuneration is deemed earned upon the Buyer's payment for the Ticket and is not returned to the Organizer — neither on a voluntary refund at the Buyer's initiative nor on cancellation, substitution or postponement of the Event. The refund to the Buyer is covered from the Organizer's funds.
Payment of the remuneration on deferred terms (post-payment) may be established by a separate agreement between the Parties.
5.22. The Company generates a monthly report in the account on Tickets sold and remuneration accrued, itemized down to the individual payment and including the payment provider's transaction identifier. The report is deemed accepted absent a reasoned objection from the Organizer within 5 (five) business days of its generation.
5.23. The Organizer is solely responsible toward Buyers for rendering the Event services, for refunds and for handling claims relating to payment and refunds. The Company provides technical processing of transactions within the limits of the Payment Credentials provided and the Organizer's funds.
6. Rights and obligations
6.1. The Company shall: provide Service access under the Plan; arrange settlements per Section 5; apply reasonable data-protection measures; provide support within the Plan.
6.2. The Company may: change Service features and Plans (Section 4); suspend access or withhold payouts upon breach, fraud indicators, or requirements of banks, payment systems or the law; suspend the collection of payments where the Balance in the account is insufficient, the Payment Credentials are revoked or invalid, or the Organizer's account with its payment provider is blocked; refuse to host an Event violating the Event Publishing Rules.
6.3. The Organizer shall: provide accurate information; comply with the law, this Agreement, the Event Publishing Rules and the Anti-Spam Policy; perform obligations to Buyers; ensure refund funds; have a legal basis to process Buyers' personal data and conclude the Data Processing Instruction (DPA).
6.4. The Organizer may: use the Service features under the Plan; receive payouts and reports; contact support.
7. Personal data
7.1. When using the Service, the Organizer acts as the Controller (Operator) of Buyers' personal data, and the Company acts as the processor on the Organizer's instruction. Terms are set out in the Data Processing Instruction (DPA) (/en/dpa), which is an integral part of the Agreement.
7.2. The Company's processing for its own purposes is governed by the Privacy Policy (/en/privacy).
8. Intellectual property
8.1. Exclusive rights to the Service belong to the Company; the Organizer receives only the right to use it within the Agreement.
8.2. The Organizer's content remains its property; the Organizer grants the Company the right to use it to provide the Services and promote the Event within the Service.
9. Liability
9.1. The Service is provided "as is" without warranty of uninterrupted operation; the Company's liability is limited to the Commission received for the relevant Event over the last 3 months, unless greater liability is set by a mandatory provision of law.
9.2. The Company is not liable for the Event, the Organizer's actions and the quality of its services, or the Organizer–Buyer relationship, except as expressly required by law.
9.3. The Organizer indemnifies the Company against losses and third-party claims (including Buyers, Roskomnadzor, payment systems) arising from the Organizer's breach of law or the Agreement.
9.4. The parties are released from liability in force majeure circumstances.
10. Term, changes and termination
10.1. The Agreement is effective from acceptance until either party withdraws.
10.2. The Company may amend the Agreement by publishing a new version; continued use means consent. Material changes are additionally notified.
10.3. The Organizer may withdraw by ceasing use and settling debts. The Company may terminate and/or block access upon breach, subject to completing settlements for Tickets already sold.
10.4. Termination does not release the parties from obligations to Buyers for Tickets already sold or from completing settlements.
11. Final provisions
11.1. Governing law — Russian Federation. Disputes — at the Company's location, subject to a mandatory pre-claim procedure (15 days) unless the law provides otherwise.
11.2. Legally significant messages are sent to the parties' emails (for the Company — support@tikento.com).
11.3. The Russian version prevails over translations.
11.4. Company details — at /en/legal.
Related documents: Plans · Data Processing Instruction (DPA) · Privacy Policy · Event Publishing Rules · Anti-Spam Policy · Ticket Refund Procedure.