Version: 5 August 2026
This document is an official offer (public offer) of TIKENTO LLC (the "Company"), which owns the Tikento service (the "Service"), to conclude a service agreement on the terms below with any person using the Service as an event organizer (the "Organizer").
Full and unconditional acceptance (Art. 438 of the Russian Civil Code) is deemed to be registration in the Service, creation of an Event, or payment for the Services — any of these actions. Upon acceptance, an agreement is concluded between the Company and the Organizer (the "Agreement").
1. Definitions
- Service (Tikento) — the software and website tikento.com enabling creation of events, registration, ticket sales, payment collection, communications and analytics.
- Organizer — a legal entity, sole proprietor, self-employed person or other person using the Service to organize Events and sell Tickets.
- Buyer — an individual purchasing a Ticket or registering for an Event.
- Event — an Organizer's event hosted in the Service.
- Ticket — an electronic document confirming the right to attend an Event. The ticket contract is concluded between the Buyer and the Organizer; the Company is not a party to it.
- Services — the Service features provided under the selected Plan, plus the collection and transfer of funds (Section 5).
- Plan (Tariff) — a service plan (Free / Pro / Business / Enterprise) with features, subscription fee and Commission published at tikento.com.
- Commission (Service Fee) — the Company's remuneration under the Plan (percentage and/or fixed amount per paid Ticket).
- Nominal account — a bank account under Art. 860.1 of the Russian Civil Code; the Company is the account holder and Organizers are the beneficiaries; funds on it belong to the Organizers.
2. Subject of the Agreement
2.1. The Company grants access to the Service and provides the Services; the Organizer pays for them under the Plan and this Agreement.
2.2. The Services comprise: (a) provision of the Service features under the selected Plan; (b) arranging the collection of funds from Buyers in favor of the Organizer and their transfer to the Organizer net of Commission (Section 5).
2.3. The Company grants a simple (non-exclusive) license to use the Service for the term of the Agreement, without the right to modify, distribute or create derivative works.
2.4. The Company is not the organizer of Events, is not the seller of the Event's goods/services and is not responsible for their conduct, content or quality. The Organizer is responsible for the Event and for performance toward Buyers.
3. Registration and account
3.1. To use the Service, the Organizer registers with accurate data and, where necessary, completes identification (including for the nominal account and AML/CFT requirements).
3.2. The Organizer is responsible for safeguarding credentials and for all actions in its account.
3.3. The Organizer warrants that it holds the rights and permissions (including IP rights and event permits) required to hold the Event and sell Tickets.
4. Fees and settlements with the Company
4.1. Fees consist of the subscription fee under the Plan and the Commission per paid Ticket. Current amounts are published at tikento.com and form part of the Agreement.
4.2. The subscription fee is paid in advance for the billing period. The Commission is withheld upon settlement for each paid Ticket under Section 5.
4.3. No Ticket Commission applies to free Events unless the Plan provides otherwise.
4.4. The Company may change Plans upon at least 15 days' notice by publication and/or in the account. Changes do not apply to ticket sales already started for a specific Event unless the law requires otherwise.
4.5. Fee documents (acts/UPD) are issued electronically; VAT, if applicable, is calculated per the Company's tax regime.
5. Collection of payments from Buyers (intermediary section)
5.1. The Organizer instructs the Company to accept Buyers' funds for Tickets in the Organizer's name and interest, withhold the Commission and transfer the remainder to the Organizer. In this respect the Company acts as the Organizer's intermediary (agent) and does not become the owner of the funds.
5.2. Collection scheme, as determined by the Company, may include:
- (a) payment splitting at the moment of payment (YooKassa Split and similar) — the Buyer's amount is split between the Organizer and the Company (Commission) at payment;
- (b) a nominal account (Art. 860.1 of the Civil Code) — Buyers' funds arrive on the Nominal account where the Organizer is the Beneficiary; the Company disposes of them only for settlements under this Agreement and the Organizer's instruction.
5.3. Funds due to the Organizer belong to the Organizer, are not the Company's property, and are not subject to recovery for the Company's obligations.
5.4. Payouts to the Organizer are made net of Commission and confirmed costs (acquirer fees, refunds and chargebacks, cost of additional services) within the established period.
5.5. Report. Information on collected funds, withheld Commission and payouts is available in the account and is deemed the intermediary's report; absent objection within 5 business days it is deemed accepted.
5.6. Refunds and chargebacks. The Organizer ensures availability of funds for possible refunds to Buyers. Refund amounts, chargebacks and related bank costs are withheld from the Organizer's funds or reimbursed by the Organizer on demand. Refund procedure — per the "Ticket Refund Procedure"; see clause 5.9 for the allocation of costs and remuneration on refunds.
5.7. The Organizer is responsible for correct prices, Event terms and its tax obligations arising from Ticket sales (including fiscalization — see 5.8).
5.8. Fiscalization (cash receipts). The parties determine who issues the cash receipt to the Buyer.
5.9. Costs and remuneration upon a Ticket refund.
(a) The Buyer is refunded the Ticket price in the amount established by the "Ticket Refund Procedure" (in full in the event of cancellation, substitution or postponement). The costs and Commission below are not withheld from the amount refunded to the Buyer.
(b) Actual non-recoverable costs of accepting and refunding the payment (acquirer/payment-provider fee, refund and chargeback costs) are not returned to the Company by the payment systems and are borne by the Organizer regardless of the reason for or initiator of the refund, including cancellation, substitution or postponement of the Event; they are withheld from the Organizer's funds or reimbursed by the Organizer on the Company's demand.
(c) The Company's remuneration (Commission) is deemed earned upon the Buyer's payment for the Ticket and is not returned to the Organizer — neither on a voluntary refund at the Buyer's initiative nor on cancellation, substitution or postponement of the Event. The corresponding portion of the refund to the Buyer is covered from the Organizer's funds.
6. Rights and obligations
6.1. The Company shall: provide Service access under the Plan; collect and transfer funds per Section 5; apply reasonable data-protection measures; provide support within the Plan.
6.2. The Company may: change Service features and Plans (Section 4); suspend access or withhold payouts upon breach, fraud indicators, or requirements of banks, payment systems or the law; refuse to host an Event violating the Event Publishing Rules.
6.3. The Organizer shall: provide accurate information; comply with the law, this Agreement, the Event Publishing Rules and the Anti-Spam Policy; perform obligations to Buyers; ensure refund funds; have a legal basis to process Buyers' personal data and conclude the Data Processing Instruction (DPA).
6.4. The Organizer may: use the Service features under the Plan; receive payouts and reports; contact support.
7. Personal data
7.1. When using the Service, the Organizer acts as the Controller (Operator) of Buyers' personal data, and the Company acts as the processor on the Organizer's instruction. Terms are set out in the Data Processing Instruction (DPA) (/en/dpa), which is an integral part of the Agreement.
7.2. The Company's processing for its own purposes is governed by the Privacy Policy (/en/privacy).
8. Intellectual property
8.1. Exclusive rights to the Service belong to the Company; the Organizer receives only the right to use it within the Agreement.
8.2. The Organizer's content remains its property; the Organizer grants the Company the right to use it to provide the Services and promote the Event within the Service.
9. Liability
9.1. The Service is provided "as is" without warranty of uninterrupted operation; the Company's liability is limited to the Commission received for the relevant Event over the last 3 months, unless greater liability is set by a mandatory provision of law.
9.2. The Company is not liable for the Event, the Organizer's actions and the quality of its services, or the Organizer–Buyer relationship, except as expressly required by law.
9.3. The Organizer indemnifies the Company against losses and third-party claims (including Buyers, Roskomnadzor, payment systems) arising from the Organizer's breach of law or the Agreement.
9.4. The parties are released from liability in force majeure circumstances.
10. Term, changes and termination
10.1. The Agreement is effective from acceptance until either party withdraws.
10.2. The Company may amend the Agreement by publishing a new version; continued use means consent. Material changes are additionally notified.
10.3. The Organizer may withdraw by ceasing use and settling debts. The Company may terminate and/or block access upon breach, subject to completing settlements for Tickets already sold.
10.4. Termination does not release the parties from obligations to Buyers for Tickets already sold or from completing settlements.
11. Final provisions
11.1. Governing law — Russian Federation. Disputes — at the Company's location, subject to a mandatory pre-claim procedure (15 days) unless the law provides otherwise.
11.2. Legally significant messages are sent to the parties' emails (for the Company — support@tikento.com).
11.3. The Russian version prevails over translations.
11.4. Company details — at /en/legal.
Related documents: Plans · Data Processing Instruction (DPA) · Privacy Policy · Event Publishing Rules · Anti-Spam Policy · Ticket Refund Procedure.